Customer Support

Providing a level of customer service that is unmatched by others in the glass software industry

Unparalleled:
The Best In The Business

We all know finding good customer support can be a hassle. In a world of automation, most companies opt for automated prompts or they completely outsource their support. Not at Mainstreet™!

We are committed to providing the support you need directly through our employees. Our personal approach is unmatched.

In fact, when you call us a live support member will answer your call and route you to one of our U.S.–based techs. Our techs work as quickly as possible to address your software issue. Email support is also provided during office hours and after. We take customer service very seriously…

As a customer of Mainstreet™ you get UNLIMITED TRAINING and SUPPORT included in your software package. You never pay extra! We aren't a "one-man show" either; we have an entire team dedicated to providing exceptional support to help you and answer any questions.

Why would you settle for anything less?

  • No automated call queues
  • Live support member answers and prioritizes calls
  • In-house, experienced support team
  • Average team tenure of 20+ years
  • Unlimited training and support at no additional cost
  • Implementation team and conversion plan

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