|
|
|---|---|
|
|
YOUR SOLUTION FOR THE BEST IN AUTO AND FLAT GLASS SOFTWARE |
 |
|
|---|---|
WHAT IS GLAXIS? |
|
| With all of the changes in the auto glass industry lately, staying ahead of the latest technology is becoming more and more difficult. It is our hope that this page will clarify some of the more common misconceptions about these new features and explain the general purposes and functionality of each. | |
Whether you are an"old pro" in the industry or just getting started; by now you have heard about GLAXIS. Glaxis Solutions was started in 2001 as a division of PPG Auto Glass. The purpose behind this new division is to bring everyone in the auto glass industry together by creating an "E-Commerce Hub" linking businesses in the glass industry to other businesses in the industry via the internet. This would be quite a feet all at once, so it was decided that small incremental steps, or phases,would be taken. |
|
| Phase 1: | |
Phase one has to do mostly with LYNX Services. If you are not already aware, LYNX is one of the networks linking glass shops to insurance companies for claim resolution. Prior to Glaxis, any insurance claim, or dispatch, would be routed to the respective glass shop through the fax machine. The service representative at the shop would then proceed to manually key in all the information from this dispatch onto an invoice in their Glas-Avenue point of sale system. The implementation of Glaxis at the shop streamlines this entire process. The dispatch is no longer received via the fax. Instead it is sent through the internet directly into the point of sale system at the shop. This allows the service rep. to enter all the information from the dispatch with the simple click of a button. By using this automated system not only are you reducing the amount of time it takes for your sales rep. to process the job, you are also reducing the likely hood of data entry errors. Phase one also included a feature for part authorization. Instead of calling LYNX for authorization, the GLAXIS system allows you to request your authorizations from your point of sale program. When all is said and done, phase one of GLAXIS can save you nearly half an hour per claim and cut back on around 60% of your EDI rejections (as reported by customers using the system). The last feature of Phase 1 is called "On-Line Ordering". This feature allows for you to use your Glas-Avenue point of sale system to order parts from many different vendors; of which PPG was the first to jump on board. By making this direct link to your supplier, you can now instantly view parts' stock, delivery times and cost. (results may vary with software packages. These features are based on Glaxis use through Mainstreet's, GLAXIS Gold certified, Glas-Avenue program.) |
|
| Phase 2: | |
| Phase two brought us "ClaimLaunch". The ClaimLaunch feature allows the shop to control the claim process from start to finish. The customers' claims can now be sent directly to LYNX from your Glas-Avenue point of sale, no longer requiring a phone call, in some cases. The ClaimLaunch is initiated by a process called "ENOL" or Electronic Notice of Loss. In this process, the shop provides LYNX with all of the information regarding the customers claim; the policy, deductible information, vehicle information, what needs to be fixed and what parts (if any) will be required. By doing this, the shop is able to instantly verify coverage for the customer. All of this information is sent to LYNX through the internet. LYNX in turn, issues a dispatch back to the shop. From this point, phase one features take over as the dispatch is absorbed into the invoice for the job. At present, only a few insurance companies have signed up, with many more to come. | |
| Phase 3: | |
| The most recent feature is "E-Scheduling". As E-Scheduling is a relatively new feature, not all claims will qualify. For detailed information about what qualifies a claim for E-Scheduling, click here. The purpose of E-Scheduling is for LYNX to provide the shop information directly from the insured customer regarding scheduling times, mobile or in-shop preference and appointment dates. This information is then transmitted to the Glaxis system at the shop. If interested, contact powersync@lynxservices.com | |
| We hope this information has proved beneficial to you. If you are not yet taking advantage of these great new features, please contact a Mainstreet Computers representative at 1.800.698.6246 or email: sales@mainstreetcomp.com | |